Leasely.

Privacy Policy

Last Updated: 23.02.2025

1. Information We Collect

  • Email addresses (for account holders)

  • Property addresses (to generate accurate analysis)

  • Bill details (itemized service charge breakdowns, bill dates)

  • Google Analytics Data (tracking website interactions)

2. How We Use Your Data

  • To provide service charge analysis and comparisons.

  • To improve our database of market trends.

  • To communicate with users about their reports.

  • To comply with legal obligations.

3. Data Storage & Retention

  • Data is stored securely in our database.

  • Data is retained unless a deletion request is made.

4. User Rights (GDPR)

  • Access: Request a copy of your data.

  • Correction: Fix inaccuracies in your data.

  • Deletion: Request deletion of your data.

  • Objection: Restrict processing of your data.

5. Explicit Consent for Data Processing

  • Before uploading any documents, users must explicitly agree to this Privacy Policy by checking a consent box.

  • Users can opt in to contribute anonymized data for market insights (opt-out available at any time).

  • Users may withdraw their consent and request data deletion at any time.

6. Third-Party Services

  • We use Google Analytics to understand user behavior.

  • We do not sell user data unless explicitly agreed upon by users.

7. Contact for Privacy Requests

Email: support@leasely.co.uk

8. Cookie Policy

We use essential cookies to provide core functionality and Google Analytics cookies to analyze usage. Users can manage cookie settings in their browser.

9. Legal Disclaimer

  • Leasely is for informational purposes only and does not provide legal advice.

  • Analysis results are not admissible in legal proceedings.

  • We are not liable for financial losses incurred by users relying on our data.

10. User Agreement for Data Uploads

By uploading documents, users:

  • Grant Leasely a limited license to process and analyze their service charge bills.

  • Opt in to anonymized data collection (users can opt out at any time).

  • Must explicitly agree to the Privacy Policy before proceeding.

  • Understand that results may be stored unless deletion is requested.

11. Acceptable Use Policy

  • Prohibited Actions: Uploading fraudulent bills, scraping data, bulk usage exceeding 10 uploads per month without permission.

  • Consequences: Leasely reserves the right to suspend accounts violating this policy.

12. Regulatory Compliance Statement

Leasely adheres to UK leasehold laws including:

  • Landlord and Tenant Act 1985 (Section 18-22 protections for leaseholders)

  • Commonhold and Leasehold Reform Act 2002 (Right to Manage, service charge transparency)

  • CMA Guidance on Service Charges

Tribunal Precedents: Leasely cross-references past First-Tier Tribunal decisions to improve its service charge analysis.

Data Sources: Leasely's analysis is based on crowdsourced leaseholder data, tribunal cases, and government statistics.

13. Contact & Complaints Policy

  • Users can report inaccuracies in their analysis.

  • For data complaints, privacy requests, or general inquiries, email support@leasely.co.uk