Frequently Asked Questions

Leasely is an AI-powered platform that analyses your service charge bill to identify potential overcharges and savings. We compare your charges against market rates and similar bills to help you understand if you’re paying a fair amount.

Simply upload your service charge bill (PDF or image), and our AI will analyse each line item. We compare costs against market rates and highlight potential issues. You’ll receive a report within minutes.

No, you can upload and analyse your bill without creating an account. Creating a free account lets you save your reports, track multiple bills, and access your analysis history.

We accept PDF documents and common image formats (PNG, JPG, JPEG). Photos of paper bills work too, as long as the text is clear and readable.

Service charges are fees that leaseholders pay to cover the costs of maintaining the building and common areas. This typically includes:

• Building maintenance and repairs

• Buildings insurance

• Cleaning and gardening

• Lift maintenance

• Management fees

• Reserve fund contributions

Service charges can be unfair for several reasons:

• Overpriced services: contractors may charge above market rates

• Excessive management fees: some managing agents charge disproportionately high fees

• Unnecessary work: repairs or services that weren’t needed

• Poor procurement: lack of competitive tendering for contracts

Under UK law, you have several important rights:

• Right to information: you can request a summary of costs and inspect accounts

• Consultation rights: for major works over £250, you must be consulted

• Right to challenge: you can apply to the First‑tier Tribunal to dispute unreasonable charges

• Right to manage: leaseholders can take over management of their building

Your report is designed to give you information for discussions with your property manager. If it identifies potential overcharges:

1. Review the specific items flagged as potentially overpriced

2. Request itemised breakdowns for those charges from your manager

3. Ask for evidence of competitive tendering

4. Consider raising the topic at residents’ meetings

No. Our reports are for informational purposes only. Use them as a starting point for investigation and conversations.

We aim for high quality results, but AI outputs can be imperfect. Use the report to guide what you ask for and what you double‑check.

Yes, we take security seriously. Your documents are encrypted during upload and storage. You can request deletion of your data at any time.

We use your bill data to generate your analysis. With your consent, we may use anonymised data to improve insights (never personal information). See our Privacy Policy for details.

Yes. Contact support@leasely.co.uk and we’ll remove your information within 30 days.

Email us at support@leasely.co.uk. We aim to respond within 2 business days.

Contact us with details. We continuously improve our analysis and your feedback helps us provide better results.